Shipping policy
Shipping Policy for Softly Created By God
We want your experience with us to be as smooth and enjoyable as possible, and that includes receiving your order! Please take a moment to review our shipping policy.
1. Order Processing Time
All orders are processed within 3-5 business days of receiving payment. Please note, since many of our items are pre-order, shipping times may vary depending on availability. We'll keep you updated on the status of your order every step of the way.
2. Shipping Methods & Rates
We offer [standard/express] shipping options, and shipping costs will be calculated at checkout based on your location and selected shipping method. For pre-order items, please note the estimated delivery window at checkout.
3. Shipping Times
Our standard shipping times are as follows:
- Domestic: 3-5 business days
- International: 1-2 weeks (varies by country)
Please note, these are estimated times and may vary depending on the destination and external factors, such as weather or customs delays.
4. Shipping Delays
While we strive to get your order to you as quickly as possible, there may be delays due to unforeseen circumstances. If there are any delays with your order, we’ll notify you right away and do our best to resolve the issue.
5. Shipping Confirmation & Tracking
Once your order has shipped, we will send you an email with your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update.
6. Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for delays or undelivered packages due to incorrect address information provided at checkout.
7. International Shipping
We do offer international shipping to select countries. If you have any questions about shipping to your location, feel free to contact us. Please be aware that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
8. Lost or Stolen Packages
Once your order has been shipped, we are no longer responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly or check with neighbors and family members.